FREE DELIVERY ORDERS OVER $35.00 (EXCLUDING BULK CHIA)

Frequently Asked Questions

Click the "Account" link at the top right hand side of our site to check your order's status.



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Click the "Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

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Click the "Account" link at the top right hand side of our site to track your order.

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Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

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Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

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Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

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Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

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If your order is shipped within the state of California or Washington you will be charge sales tax. Consumers are charged a tax rate based on the State Wide Rate. Consumers in California are responsible for paying the District Use Tax Rate that is the difference between California's State Wide Rate and their Individual District Tax Rate.

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Click the "Sign In" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

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Check your email for our original message, or click the "Sign In" link at the top right hand side of our site to print invoices.

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Credits usually take 7-10 business days from the time we receive your item(s).

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PAYMENT POLICY: Please note that an authorization hold will immediately be placed on your credit card. Your credit card will be charged and the authorization hold removed once your order has been shipped, and your bank has settled the transaction. Depending on your bank, it may take 1-2 business days for the transaction to settle and the authorization hold to be removed. At this time we accept VISA, MASTERCARD, and DISCOVER only. We are able to accept giftcards with the VISA or MASTERCARD logo.

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We always strive to provide the best experience possible to our customers.
If you recieve a less than satisfactory experience, please contact our customer service at [email protected] with your order # and details of your complaint.
Product is eligible for return if it arrives damaged or for other extraneous situtations to be evaluated on a case by case basis.
Each return is individually considered by our customer service staff.


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We always strive to provide the best experience possible to our customers. If you recieve a less than satisfactory experience, please email our customer service at [email protected] with your order # and details of your complaint.

Product may be eligible for return if it arrives damaged or or for other extraneous situtations to be evaluated on a case by case basis.

Each return is individually considered by our customer service staff. With proof of issue, we offer rebates on the cost of the product and shipping fees up to $20. All other costs associated with the order are non-refundable.


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We do not currently offer returns or rebates for product purchased in any of our retail partner locations. Please return your product directly with the store that it was purchased at.

Even though we can not physically accept the return, we would still like to know if you have experienced any issue with a Chosen Foods product.

If you had a less than satisfactory experience, please email our customer service at [email protected] with details of your complaint. A quality assurance or customer service representative will follow up within two business days.

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Do you believe you received a product that had “gone bad” or is “spoiled”? We take this very seriously at Chosen Foods, and we will tirelessly work to correct your poor experience.

All Chosen Foods products not past their expiration date should have a palatable taste, pleasant odor, and be free of noticeable discolorations. If you notice a product smells uncharacteristically sour or has an unpleasant taste (outside of personal preference) please do not eat the product and alert our team immediately by email at [email protected] We take these complaints very seriously and file a Quality Assurance report for every product reported "spoiled" before it's expiration date.

If you purchased a “spoiled” product at our webstore or through one of our retail partners, please alert our customer service at [email protected] with details of where and when the product was purchased. If possible, please include the lot number of the product. Typical places to find the lot number are near the nutrition fact panel or on the top or bottom of the glass.

We only guarantee refunds for product purchased at chosenfoods.com. We may be able to offer a replacement product with proof of purchase depending on your individual situation.

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Chosen Foods warehouse policy is to never sell products that are within two months of expiration.

Occasionally, we may throw in a “close to code” product that may have less than two months expiration as a free promotion item.

If you purchased a product that you believe is too close to expiration, please contact our customer service team at [email protected]

If your product has naturally hit its expiration date over the course of your ownership, or your product was purchased outside of chosenfoods.com, we can not accept a return or provide a rebate on that item. Please see the “In-Store Returns” sections for more questions on how to return product purchased in store.

Official company policy recommends that expired products are not safe to ingest at any time.

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We currently only offer shipping to the contigous US. We do not currently ship to Alaska, Hawaii, Puerto Rico, or Canada, but hope to do so in the near future. We are however available through some international partners, as well as Amazon and Amazon Prime.
If you would like to see our products in a store near you, please speak with your local grocery manager and request to see Chosen Foods products in your store!

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During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

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Need more help?

For quickest response email us at [email protected] You can also leave a voicemail at 877 674 2244, and a customer service representative will call you back within one business day.