Frequently Asked Questions

Click the "Account" link at the top right hand side of our site to check your order's status.



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Click the "Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

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Click the "Account" link at the top right hand side of our site to track your order.

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Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

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Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

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Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

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Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

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If your order is shipped within the state of California or Washington you will be charge sales tax. Consumers are charged a tax rate based on the State Wide Rate. Consumers in California are responsible for paying the District Use Tax Rate that is the difference between California's State Wide Rate and their Individual District Tax Rate.

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Click the "Sign In" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

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Check your email for our original message, or click the "Sign In" link at the top right hand side of our site to print invoices.

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Credits usually take 7-10 business days from the time we receive your item(s).

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PAYMENT POLICY: Please note that an authorization hold will immediately be placed on your credit card. Your credit card will be charged and the authorization hold removed once your order has been shipped, and your bank has settled the transaction. Depending on your bank, it may take 1-2 business days for the transaction to settle and the authorization hold to be removed. At this time we accept VISA, MASTERCARD, and DISCOVER only. We are able to accept giftcards with the VISA or MASTERCARD logo.

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Please create an account by clicking the "Account" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately chosenfoods.com cannot ship to your country at this time. We are however available through some international partners, as well as Amazon and Amazon Prime.

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During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

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Please see our Terms of Use for complete details regarding our return policy.

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Need more help?

Call us Monday through Friday, 9am - 4pm PST or email us at [email protected]

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