FREE DELIVERY ORDERS OVER $35.00 (EXCLUDING BULK CHIA)

Frequently Asked Questions

Click the "Account" link at the top right hand side of our site to check your order's status.



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Click the "Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

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Click the "Account" link at the top right hand side of our site to track your order.

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Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

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Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

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Click the "Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

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Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

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If your order is shipped within the state of California or Washington you will be charge sales tax. Consumers are charged a tax rate based on the State Wide Rate. Consumers in California are responsible for paying the District Use Tax Rate that is the difference between California's State Wide Rate and their Individual District Tax Rate.

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Click the "Sign In" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

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Check your email for our original message, or click the "Sign In" link at the top right hand side of our site to print invoices.

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Credits usually take 7-10 business days from the time we receive your item(s).

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PAYMENT POLICY: Please note that an authorization hold will immediately be placed on your credit card. Your credit card will be charged and the authorization hold removed once your order has been shipped, and your bank has settled the transaction. Depending on your bank, it may take 1-2 business days for the transaction to settle and the authorization hold to be removed. At this time we accept VISA, MASTERCARD, and DISCOVER only. We are able to accept giftcards with the VISA or MASTERCARD logo.

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We always strive to provide the best experience possible to our customers.
If you recieve a less than satisfactory experience, please contact our customer service at [email protected] with your order # and details of your complaint.
Product is eligible for return if it arrives damaged or for other extraneous situtations to be evaluated on a case by case basis.
Each return is individually considered by our customer service staff.


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We always strive to provide the best experience possible to our customers. If you recieve a less than satisfactory experience, please email our customer service at [email protected] with your order # and details of your complaint.

Product may be eligible for return if it arrives damaged or or for other extraneous situtations to be evaluated on a case by case basis.

Each return is individually considered by our customer service staff. With proof of issue, we offer rebates on the cost of the product and shipping fees up to $20. All other costs associated with the order are non-refundable.


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We do not currently offer returns or rebates for product purchased in any of our retail partner locations. Please return your product directly with the store that it was purchased at.

Even though we can not physically accept the return, we would still like to know if you have experienced any issue with a Chosen Foods product.

If you had a less than satisfactory experience, please email our customer service at [email protected] with details of your complaint. A quality assurance or customer service representative will follow up within two business days.

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Do you believe you received a product that had “gone bad” or is “spoiled”? We take this very seriously at Chosen Foods, and we will tirelessly work to correct your poor experience.

All Chosen Foods products not past their expiration date should have a palatable taste, pleasant odor, and be free of noticeable discolorations. If you notice a product smells uncharacteristically sour or has an unpleasant taste (outside of personal preference) please do not eat the product and alert our team immediately by email at [email protected] We take these complaints very seriously and file a Quality Assurance report for every product reported "spoiled" before it's expiration date.

If you purchased a “spoiled” product at our webstore or through one of our retail partners, please alert our customer service at [email protected] with details of where and when the product was purchased. If possible, please include the lot number of the product. Typical places to find the lot number are near the nutrition fact panel or on the top or bottom of the glass.

We only guarantee refunds for product purchased at chosenfoods.com. We may be able to offer a replacement product with proof of purchase depending on your individual situation.

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Chosen Foods warehouse policy is to never sell products that are within two months of expiration.

Occasionally, we may throw in a “close to code” product that may have less than two months expiration as a free promotion item.

If you purchased a product that you believe is too close to expiration, please contact our customer service team at [email protected]

If your product has naturally hit its expiration date over the course of your ownership, or your product was purchased outside of chosenfoods.com, we can not accept a return or provide a rebate on that item. Please see the “In-Store Returns” sections for more questions on how to return product purchased in store.

Official company policy recommends that expired products are not safe to ingest at any time.

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We currently only offer shipping to the contigous US. We do not currently ship to Alaska, Hawaii, Puerto Rico, or Canada, but hope to do so in the near future. We are however available through some international partners, as well as Amazon and Amazon Prime.
If you would like to see our products in a store near you, please speak with your local grocery manager and request to see Chosen Foods products in your store!

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During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

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Both our organic and conventional chia seeds come from farms in 4 different countries; Mexico, Paraguay, Bolivia, and Nicaragua.

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We offer both conventional chia seeds and certified organic chia seeds. Our conventional chia is farmed organically and chemical free as well, it just does not have the certification. All of our products are verified non-GMO.

Our organic chia seeds are certified through both the USDA (U.S. Department of Agriculture) and the OCIA (Organic Crop Improvement Association).

From the farm all the way to the consumer, we are proud to have full control over the growth, selection, processing, and distribution of Chosen Foods Black Aztec Chia.

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Purity and quality are paramount to everything that we do. Through our all natural refinement process, we can protect many of the nutrients while allowing for a higher smoke point, a milder flavor, and an excellent versatile culinary oil.

Unfortunately, many companies that produce avocado oils in the U.S. use chemicals in their process and therefore strip the oil of nutrients and sterols that are important to the benefits of avocado oil. Our low heat purification uses a steam method that protects the nutrients while removing the rest of the impurities including naturally occurring waxes, free fatty acids, and the prominent avocado flavor.

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Our Virgin Avocado Oil is cold pressed and unrefined. It has a stronger avocado flavor and darker green color than our naturally refined avocado oil.

Our refined avocado oil undergoes a natural refining process to filter out naturally occurring waxes and gums. This results in a higher smoke point and a more neutral flavor profile.

Both oils are rich in vitamins and nutrients. As part of our commitment to a quality product, we test and re-test our products for purity (called “Oil Authentication”) through SGS labs.

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We do not use any harmful chemicals in our natural refining process. We use diatomaceous earth to filter out the naturally occurring waxes and gums that you find in unrefined avocado oil. We also use a low heat steam vaporization at a safe temperature that never exceeds 350*F, which removes the rest of the impurities left in the oil.

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The steam method protects nutrients and results in a beta-sitosterol content that is only 1.4% lower than virgin avocado oil.

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Our avocado oil is made with Hass avocados from both Mexico and Kenya. Our avocados are harvested primarily in Mexico and we have a small processing facility in Kenya. When we use avocados from Kenya, we indicate ‘Kenya’ on the bottle.

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  1. Our avocados from Mexico and Kenya are first sorted for quality. Some are set aside to ripen while others are designated for virgin avocado oil or natural refining.
  2. The avocados reserved for the refining process are cold-pressed and malaxed in a closed mixing chamber. This allows maximum extraction of oil and nutrients, without exposing the oil to air, which accelerates oxidation.
  3. We filter the oil and then filter it once again. The initial filtration leaves us with our crude, cold-pressed avocado oil.
  4. The crude avocado oil goes through yet another filtering stage using diatomaceous earth. It is 100% natural and filters out waxes, gums and color.
  5. The filtered oil undergoes a low heat purification process. It is heated to a maximum of 350 degrees Fahrenheit, which removes the rest of the impurities left in the oil while protecting the nutrients.


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Our avocado oil has its own production facility which means it never encounters peanuts, tree nuts, wheat, sesame seeds, or other common allergens and is 100% gluten free. We take great care to make sure it is allergen free and that there is never a chance for cross-contamination.

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Our avocado oil is produced in our state-of-the-art, 10,000 square foot facility in Michoacan, Mexico. We use the avocado waste as biomass fuel to power our processing plant. By utilizing food waste in a productive way, we have been able to reduce our energy consumption by 7,425 Gigacalories/year – roughly the same amount of energy required to power 1,200 US homes for an entire year!

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Our expiration date is in one of two places, depending on the bottle/lot that you purchased:
  1. In green raised letters in a green square underneath the nutrition fact panel. We use ‘CAD’ - the Spanish acronym for expiration date. For example, it will read CAD 031617; which means March 16, 2017.
  2. Etched onto the glass under the nutrition fact panel. Hold the bottle up to the light and the etched writing will be visible. It will say “Best by” or “CAD” and the date.


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We use over 30 million avocados per month and there are not enough certified organic avocados to meet our needs.

The good news: Our avocado oil is Verified Non-GMO and Certified Glyphosate Residue Free!

Avocados are #1 on the Environmental Working Group’s list of safe non-organic produce known as the "Clean 15". Avocados have a protective skin and are grown high off the ground, making them naturally resistant to insects. Pesticides and herbicides are unnecessary in the growth of avocados. We periodically test our oil to be sure of purity. In order to ship our avocado oil internationally, it must pass stringent tests. For international trade, we test for hundreds of chemicals, herbicides, and pesticides to make sure our oil is clean.

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Avocado Oil does not need to be refrigerated. As a rule of thumb, all cooking oils should be stored in a cool, dry place to prevent any oxidation.

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Yes! Avocado oil is packed with vitamins and healthy fats and is a natural way to moisturize and enrich your skin. Check out our blog post with DIY recipes for beauty treatments using our avocado oil: http://central.chosenfoods.com/learn/avocado-oil-is-the-new-craze/

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There are various ridges on the spray nozzle which correlate with different spray levels, from a single stream to a full spray. Push your index finger firmly on the middle of the spray top. Since our sprays are aerosol and chemical-free, they sometimes require a bit more force. Please e-mail [email protected] if you continue to have difficulty.

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90% Safflower, 5% Coconut, 5% Avocado Oil.

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Yes! Our Avocado Oil Mayo is made with pasteurized eggs removing any harmful bacteria present with raw eggs.

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Our Avocado Oil Mayo is made with a touch of organic honey. It has less than .5 grams of sugar per serving which is less than the amount required for labeling by the FDA.

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For proprietary reasons, we cannot share our exact spice blend but we can share what ingredients are NOT used.

Our spice blend does NOT contain:
Cinnamon
Sage
Yeast
Nutmeg
Sesame
Oregano
Ginger
Black or white pepper
Nightshades:
Ashwagandha
Bell peppers
Bush tomato
Cape gooseberry (also known as ground cherries - not to be confused with regular cherries)
Cocona
Eggplant
Garden Huckleberry (not to be confused with regular huckleberries)
Goji berries
Hot peppers (such as chili peppers, jalapenos, habaneros, chili-based spicies, red pepper, cayenne)
Kutjera
Naranjillas
Paprika
Pepinos
Pimentos
Potatoes (but not sweet potatoes)
Tamarillos
Tomatillo

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Our traditional avocado oil mayo is not Whole30 compliant because it contains a touch of organic honey. However, our Black Garlic Avocado Oil Mayo is Whole30 compliant!

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No. The eggs in our mayonnaise are Certified Humane and they are never given GMO feed. We believe in providing our customers with the safest and healthiest food.

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We use both organic and non-organic eggs in our mayo. All of our eggs come from a farm in Denver called Nest Fresh (http://www.nestfresh.com/) and are always cage-free and certified humane.

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No! Our Avocado Oil Mayo is soy and canola oil free.

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One tablespoon of our Avocado Oil Mayo contains 85mg of sodium (or about 4% of your Daily Value).

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The vinegar in our Avocado Oil Mayo is derived from beets, not corn.

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Yes! Our Avocado Oil Mayo contains eggs but no trace of dairy products.

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Yes. The shelf life of our Avocado Oil Mayo is one year. After opening, it can last in your fridge for up to two months.

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Yes, our Avocado Oil Mayo is gluten free.

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Avocado Oil, Black Garlic, Puree, Egg Yolks, Water, Organic Whole Eggs, Organic Distilled White Vinegar, Salt, Organic Mustard (Distilled Organic Vinegar, Water, Organic Mustard Seed, Salt, Organic Spices), Organic Rosemary Extract.

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Avocado Oil, Egg Yolks, Water, Organic Whole Eggs, Organic Distilled White Vinegar, Chili Pepper (Chili Pepper, Vinegar), Red Bell Pepper, Organic Honey, Salt, Organic Red Pepper, Organic Cumin, Organic Coriander, Garlic Puree, Organic Caraway, Organic Rosemary Extract, Mustard Oil.

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Avocado Oil, Egg Yolks, Filtered Water, Organic Whole Eggs, Organic Distilled White Vinegar, Organic Honey, Organic Mustard (Organic Mustard Seed, Distilled Organic Vinegar, Organic Spices), Salt, Organic Rosemary Extract.

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0.04 MCG.

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Yes! It is gluten free.

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Yes! Our Coconut Oil Mayo contains eggs but no trace of dairy products.

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Check your email for our original message, or click the "Sign In" link at the top right hand side of our site to print invoices.

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Our products are in fact certified Kosher but they are not certified Kosher for Passover.

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Need more help?

For quickest response email us at [email protected] You can also leave a voicemail at 877 674 2244, and a customer service representative will call you back within one business day.